Replacement & Refund Policy
Replacement & Refund Policy
We strive to provide high-quality products, but if you receive a defective item or the wrong size, we are happy to assist you with a replacement.
Eligibility for Replacement
- We offer replacements only in cases of a defective product or incorrect size.
- You must request a replacement within 6 days of delivery.
- A clear unboxing video showing the parcel and product condition is required for verification.
Replacement Process
- Contact Us: Email or message us within 6 days of delivery with your order details and the required video proof.
- Verification: Our team will review the video and confirm the issue.
- Exchange: Once approved, we will arrange for a replacement. If the same product is unavailable, we may offer an alternative or a store credit.
Non-Eligible Cases
- No exchange for change of mind or minor color variations.
- Products without a proper unboxing video will not be eligible.
- Used, washed, or damaged items (except for manufacturing defects) cannot be replaced.
For any queries, reach out to us at [your contact email/phone].
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